FAQ

How do I set up virtual rooms? (Standard)
To sell a room as a different occupancy type, you can use the 'virtual rooms' feature in Abode. (This feature is available in the 'Standard&#...
Mon, 3 Aug, 2020 at 3:36 PM
How do I process a refund on a booking?
To process a refund for a shortened stay, please view the following article - How do I give a guest a refund for a shortened stay? For how to process a ...
Mon, 28 Jun, 2021 at 10:55 AM
How do I check in a group booking?
Abode's flexible group booking allows you to check in a group all at once, or individually. Open the group booking. To check in the whole group, s...
Wed, 3 Feb, 2021 at 12:40 PM
How can I make a recurring weekly booking?
If you host long term guests, but they pay in weekly installments, you may want to split their booking up into weekly blocks to help you track payments. Thi...
Tue, 16 Feb, 2021 at 11:31 AM
How do I block availability for my whole property from all bookings?
If you need to stop all bookings (online and manual) from being entered for a period of time, you can do this using the block booking feature.  Enter a...
Wed, 31 Mar, 2021 at 3:03 PM
How do I add an adjustment to a group invoice?
If you would like to make an adjustment to a group booking, you can add it to the group invoice. Note: This adjustment is added to a room in the group, ...
Mon, 12 Apr, 2021 at 8:23 AM
How do I add a discount to a group booking?
Before you can add discounts to your group bookings, make sure you have enabled the Discount field in your Settings > System > Field Selection. Then c...
Mon, 12 Apr, 2021 at 8:20 AM
How do I add a manual booking into my Abode calendar?
If connected to online channels, it is very important to add manual bookings into your Abode calendar as soon as possible. This is because all inventory/ava...
Wed, 26 May, 2021 at 2:03 PM
How to delete room types
To delete room types in AbodeBooking navigate to Settings > Accommodation > Accommodation Options. You can only delete a room type if it does not ...
Wed, 2 Jun, 2021 at 12:54 PM
Add Room Number and Door Code to your Rooms
With the email tag [Rooms] you can let your guests know their room number and access code in a confirmation, arrival or reminder email. The tag will simply ...
Mon, 14 Jun, 2021 at 12:37 PM