To process a refund for a shortened stay, please view the following article - How do I give a guest a refund for a shortened stay?
For how to process a refund with a payment that has been made with Stripe, click here.
- On the paid booking, select the View invoice button.
- Enter the details of the refund and the negative amount. Select the Add Charge button to add to the invoice.
- The booking screen will now display the new balance and the Refund Owning button. Select to process the invoice.
- Select the Payment method and select Confirm.
How to process a refund with a payment that has been made with Stripe
- On the booking page, click the View receipts button.
- To refund a Stripe payment, click on the X on the right in the row of a Stripe payment.
- Enter the amount you want to refund, confirm with OK.